Shipping & Returns
- Please also allow 1-2 days for Ocean Love Organics to process your order. We do our best to ship out orders within 24 hours Monday through Friday. Orders placed Saturday and Sunday are processed the following Monday.
- When your order has shipped you will receive an email from us giving you the shipping details and tracking information.
- We will send your order via USPS and costs for shipments are based on your total order amount and any special discounts are applied.
- Shipping usually takes 2-3 days depending on your location.
- You will find your shipping rate and estimated ship times in your cart at the time you place your order.
- We offer free shipping on orders over $65.00.
- If for some reason you are not satisfied with your online purchase, you may return or exchange the item within 14 days of receipt for a full refund in the original form of payment, excluding the initial shipping cost.
- Item(s) must be returned in unused condition in its original package. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. Special orders, sale items, and perishable goods cannot be returned.
- Before shipping back your return, please email email@example.com for a Return Authorization (RA) # and further instructions. Returns without a RA# will not be processed.
- Please include in the email a description of the item(s) you are returning and if you’d like a refund or exchange. We will issue an RA#, which you should include on or in your return package. Sale items and special orders are non-refundable. We suggest shipping your package with a carrier such as UPS or FedEx, or via insured USPS Priority Mail.
- Once we receive your items, we will send you an email notification. If everything is in its original condition, we will then process your exchange or refund. Your return will be processed within 7-10 business days. We retain the right to deny any return or exchange if it does not meet our return policy requirements.
- Please ship all returns to:
Ocean Love Organics
94 Commercial Street, Portland, ME 04101For any problems or questions about your order, please email us anytime at firstname.lastname@example.org